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SHIPPING POLICY

FREE UK Delivery on Orders Over £50

Our next working day delivery, means if you order by 2pm Monday, your order should be with you Tuesday. This Applies to all stock unless it states the item is next day dispatch, in this case your item will be dispatched next day on a 24/h so you will receive Wednesday.

Our delivery cut off is 2pm each working day - in reality, we always try to pick and pack as many orders as possible on the same working day we receive them, and often send out orders we receive after the 2pm cut off, however we don't want to over promise. If you need your order next day, please try to get it in by 2pm.

Saturday and Sunday delivery options guarantee a delivery on Saturday or Sunday if you order on Friday before 2pm.

Who do we use to deliver?

We use DPD Local, Parcelforce and Royal Mail as our courier partners - we have selected these 3 companies because they offer the best, most reliable service to our customers. We pride ourselves on service and will only ever use courier companies who do the same. 

We will email confirmation of your order on receipt and for those orders being delivered by DPD Local, Parcelforce you will receive further delivery update emails.  Should you not be at home to sign for your delivery, DPD leave your parcel with a neighbour if it is possible to do this. Parcelforce will leave your item at a local Royal Mail delivery office. If you leave a signed authorisation note the couriers will leave your parcel in an alternate place at your delivery address however this will be entirely at your own risk.

What about Northern Ireland, Scottish Highlands, Offshore Islands and BFPO?

We offer delivery on these areas but we charge a higher rate and we can offer shipping for free over £60-£70 depending on your post code.

Other Information:

Any orders that total £200+ will only be dispatched to the registered billing address, this is purely a security measure to protect customers from fraudulent uses of their billing information.

If an order is returned to us due to customer error, depending on the courier used there will be a re-shipping fee of £3.99 or £6.99. This is due to the cost of re-packing, and re-shipping that item. A refund of the item can be provided as an alternative, but the shipping cost will have to be taken out of this due to it being a cost we have incurred shipping the item out in the first place. If the error is ours, the item will of course be re-shipped at our cost.

In the rare event that your parcel arrives damaged please ensure you state this when signing for the parcel or ask the courier to return it to us directly. If your order doesn't arrive or incorrect items are received or your item arrives damaged, you will need to report this to us within 7 days of placing the order, otherwise we may not be able to rectify it. You will need to provide a photograph of your invoice, box and contents and email them to sales@supplementdealz-outlet.com where we can then rectify the issue. If the items or packaging have been thrown away we will not be able to take claims any further. If we do request that your damaged item is to be returned, we ask that you do this within 14 days of a returns label being issued. Any damaged returns received after this time cannot be resolved.

Please take care when opening boxes and do not use knives especially as we ship the majority of our products in pouches. These are very susceptible to knife damage and cannot be replaced or paid out by our couriers. Unfortunately we cannot replace items if knife damage is suspected.

*All orders over the value of £50 being shipped to addresses in the UK are free delivery.

International Shipping Including Ireland, France and Germany from just £4.99!

We now offer shipping to the Republic of Ireland for a low fixed rate to ensure you get your parcel within 3 working days, for any sized order - big or small! We also offer international shipping to the following European countries for the lowest rates available:

Austria
Belgium
Denmark

France
Germany
Luxembourg
Netherlands
Portugal
Rep of Ireland
Spain (mainland only) 
Sweden
Italy

Returns

We want our customers to be happy with the goods they bought, and ecstatic about our delivery and service. We will take back any faulty good and exchange it for a new one, or refund you in full. Please ensure goods are returned via recorded delivery to ensure it gets here safely, and enclose a note with the package to say when you bought it, and what your name, address and contact details are so we can find that transaction record.

Goods should be returned in original, unopened packaging. If you've opened it up, had a few tries and don't like it or want something else, we obviously cannot take it back as it is then unsalable.

If an item is returned to us by the customer or by failure to receive the parcel there will be a returns fee applicable of either £3.99 or £6.99 depending on which delivery service was used. If you require any clarification prior to purchasing a sale item please contact the customer service team.

If you wish to return an item, it must be returned within 14 days after the item is delivered. Any returns outside this period cannot be accepted.

Sale Items – Any of the sale items that are purchased are not eligible for a refund beyond 7 days of the purchase date. This is due to the nature of the reduction as this will generally be applied due to the best before date approaching/lapsing. All sale items are clearly listed with their best before dates or damage that has occurred.

Supplement Dealz  is not responsible for ingredient compliance laws in countries other than the UK and it is the responsibility of the buyer to check these before ordering.

For further details of our return's policy, please contact us.

Cancelled Orders

Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered, unless we have notified you that we do not accept your order, or you have cancelled it in accordance with our terms and guidance. Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock.
  • Our inability to obtain authorisation for your payment.
  • The identification of a pricing or product description error.

Contact us 
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at sales@supplementdealz-outlet.com or by mail using the details provided below: 

Supplement Dealz 
[Re: Privacy Compliance Officer] 
Global Sports Nutrition Ltd, Unit 7, Salford Industrial Estate, Salford, Todmorden OL14 7LF, United Kingdom