I HAVE RECEIVED AN INCORRECT/DAMAGED ITEM - WHAT SHOULD I DO NEXT?
On occasion, we are aware that mistakes can happen when our staff are packing your goods. If you have received an incorrect or damaged item please do not hesitate to contact our Customer Services department at email@example.com or 01706 375867 providing your Order Number, stating the incorrect/damaged item and the item which should have been sent in your order.
Once you have done this we will look into this for you as a matter of urgency and we will do all we can to rectify the issue for you.
It is probable that you will be requested to provide a photograph of the incorrect/damaged product so that this can be provided to the relevant department and can be investigated properly to stop it happening again.
Please be aware that all issues will need to be reported to us within 48 working hours of your order being received and failure to comply with our request for a photograph may result in us being unable to consider your claim.
PLEASE DO NOT OPEN THE INCORRECT/DAMAGED PRODUCT AS THIS WILL BE SEEN AS ACCEPTANCE OF THE ORDER.
The Supplement Dealz Team
t: +44 (0)1706 375867